Frequently Asked Questions
Shipping
What Shipping Methods Are Available?
At Vintage Brand Store, we offer multiple shipping options to ensure your order reaches you safely and efficiently. We ship using the following trusted carriers:
- DHL
- DPD
- Mondial Relay
- PostNL
You can choose your preferred shipping method during checkout, depending on availability and delivery location.
Do You Ship Internationally?
Yes, we ship internationally! We aim to bring our products to customers worldwide. Shipping options and delivery times may vary depending on your location. You can select your country to view available shipping methods and estimated delivery times.
How Long Will It Take To Get My Package?
Delivery times depend on your location and the shipping method you choose at checkout. Below is an estimate of the delivery times:
- Domestic shipments (in The Netherlands): Typically take 1–3 business days.
- International shipments: Usually take 5–14 business days, depending on the destination.
Please note that these times may vary due to customs processing or carrier delays. Once your order is shipped, you’ll receive a tracking number to monitor its progress.
Payment
What Payment Methods Are Accepted?
At Vintage Brand Store, we offer a variety of secure payment options to suit your preferences. You can pay using:
- Mastercard
- Visa
- iDEAL
- Bancontact
- EPS
- Przelewy24
- Klarna
- American Express
All payment methods are processed securely to ensure your information is protected.
Orders & Returns
Where Is My Order Confirmation?
Once you place an order, we immediately send an order confirmation to the email address you provided during checkout. If you haven’t received it, please check the following:
- Spam or junk folder: Sometimes emails can end up there.
- Email address accuracy: Ensure you entered the correct email address during checkout.
If you still can’t find your order confirmation, feel free to contact us with your name and order details, and we’ll be happy to assist you!
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make modifications.
To request a cancellation or changes:
- Email us at contact@vintagebrandstore.com.
- Include your order number and the details of the change or cancellation.
We’ll do our best to accommodate your request! However, if the order has already been shipped, you may need to follow our return process.
Do I Need An Account To Place An Order?
No, you don’t need an account to place an order at Vintage Brand Store. We offer a guest checkout option for your convenience. However, creating an account has its benefits, such as:
- Faster checkout on future orders
- Easy access to your order history
- Tracking your orders directly from your account
How Do I Track My Order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Simply click the link or enter the tracking number on the carrier’s website to see the latest updates on your shipment.
If you didn’t receive a tracking number or need further assistance, feel free to contact us with your order details, and we’ll help you track your package.
How Can I Return a Product?
Returning a product is easy at Vintage Brand Store. Follow these simple steps:
- Check our return policy: Ensure the product is eligible for return based on our policy (e.g., time frame, condition of the item).
- Contact us: Email our support team at contact@vintagebrandstore.com with your order number and reason for the return.
- Receive return instructions: We’ll provide you with detailed instructions on how to return the item, including the return address.
- Ship the product: Pack the item securely and send it back using a tracked shipping method.
Once we receive and inspect the returned item, we’ll process your refund or exchange as per your preference. If you have questions, don’t hesitate to reach out!
